Tanaka HTD-2522PFA Commercial Grade 22-Inch 24cc 1.3 HP 2-Stroke Gas Powered Double Sided Hedge Trimmer
by Hitachi
(Click here)
Product Details
Manufacturer: HitachiBrand: Tanaka Power Equipment
Edition: Lawn & Patio
Model: HTD-2522PFA
Publisher: Hitachi
Studio: Hitachi
Music Label: Hitachi
Product features:
- 24cc 1.3 HP PureFire two-stroke engine
- 22-inch double-sided, dual reciprocating blades
- Easily cut branches up to 3/4-inch in diameter
- 5-position locking handle
- Non-CARB Compliant/Not For Sale In California
- Midwest MWC-0001 3-Piece Homeowner's Garden Tool Kit With Poly Leaf Rake, Bow Rake & Round Point Shovel
- Midwest MWC-0002 3-Piece Homeowner's Outdoor Cleanup Tool Kit With Poly Leaf Rake, Poly Shrub Rake & 24-Inch Push Broom
- Midwest MWC-0003 3-Piece Homeowner's Shovel Kit With Round Point Shovel, Square Point Shovel & Scoop Shovel
- No-Spill 1450 5-Gallon Poly Gas Can (CARB Compliant)
- No-Spill 1415 1-1/4-Gallon Poly Gas Can (CARB Compliant)
Tools and Hardware Reviews of Tanaka HTD-2522PFA Commercial Grade 22-Inch 24cc 1.3 HP 2-Stroke Gas Powered Double Sided Hedge Trimmer
Customer Review: Rear handle breaks off... poor customer service
Summary: 1 Stars
VERY weak rear handle attachment which is held in place only by molded plastic tabs and a plastic clip. They used this design to allow the rear handle to rotate, which isn't really necessary, and weakens the whole assembly. Handle fell off when the plastic tabs snapped off the end of the molded handle inside the body. When I contacted Tanaka, very poor customer service, they don't even stock replacement handles, and it isn't covered under the warranty. Had to spend hours to redesign and machine parts for a stronger method to re-attach the handle. A great tool and rugged, except for the poorly designed rear handle, which makes it useless when it breaks off, and don't expect any real customer service if you need it. It's sad to see a company that made its reputation on quality commercial tools and customer service drop to the level of so many of the companies that we now have to deal with; I guess that's what you get when they are gobbled-up by the large mass consumer products companies [Hitachi in this case]. Mine works fine, now that I made a new handle attachment method, but I just want any potential buyers of this product to know what they might run in to, especially if they don't have the resources to repair this design flaw.
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